Call Centre Training Program Overview
The Call Centre Training Program is sponsored by Marafon Consulting in partnership with the Hamilton Wentworth District School Board. This program is designed to teach you fundamental skills in a contact centre envrionment including hands-on technical training, industry research and communication skills.
Hands-on Technical Training
- Word Processing
- Databases
- Spreadsheets
- Internet
- E-Mail Etiquette
- Telecommunications Terminology
- Call Centre Multi-tasking
- Computer Navigation and e-search
Industry Research
- Profile of Labour Force
- Job Market
- Trends
- Career Pathing
- Contact Centre Tours and Guest Speakers
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 Jobs In The Call Centre Industry
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Information Services for Government, Health, Insurance, Counseling
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Tourism Information and Reservations
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Financial Transactions and Customer and Client Registration
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Package Shipping and Tracking
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Catalogue Sales
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Polls and Surveys
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Collections
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Ticket Sales
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Emergency Response
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Roadside Assistance
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Order Processing
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Product Hotlines
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Technical Support and Help Desk |
- Resume and Portfolio Development
- Job Search and Interview Strategies
Communications
- Exceptional Customer Service Skills
- Business Language and Writing
- Telephone Best Practices
- Presentation Skills
- Inbound and Outbound Calling
- Telephone Systems Training
Benefits of the Contact Centre Training Program
- Develop the high-level skills demanded by today's leading customer contact centres
- Enhance the opportunities for recruitment, employment and advancement in this exciting, growing industry.
- Gain occupation specific training that mirrors the industry
- Receive a Certificate of Completion, and gain contact centre knowledge and experience.
- Graduates also obtain high school credits, and many receive their Ontario Secondary School Diploma.
16 Week Program
- 12 weeks in class
Monday to Friday - 8:45 AM to 3:15 PM
- 4 weeks co-op style placement
Flexible Hours and Days.
Tuition assistance may be available for those who qualify.
Call Centre Program Prerequisites
You will need a basic knowledge of the following skills to benefit the most from CCTP.
- Keyboarding Skills
- Completion of an Introduction to Computers Course or Equivalent
- Interested in developing and improving customer service, communication, and computer navigational skills
- Willing and able to work flexible hours.
To find out more call 905-560-1154
Or visit www.ContactCentreTraining.ca 